Returns Policy

Without derogating from any of your non-excludable rights as a consumer under consumer protection legislation:

(a) Please choose carefully as KWD&Co. will not provide a refund, credit or return if you change your mind. To assist in your decision-making process, we encourage you to utilize our sample service so you get an approximate estimation of what you are getting prior to placing your order;

(b) KWD&Co. will not accept: partial returns; returns of spares; or returns of leftover stock;

(c) Claims for the return or exchange of materials must be made by phone or email, to KWD&Co. within 5 days of delivery or pick-up, and - if we confirm that you are eligible for a return or exchange - you must return the materials to our nominated destination within 14 days of delivery or pick-up; and

(d) If you believe you have received defective goods or services you must contact us within 24hrs of receiving the goods or services.